Every decision is different. A supply chain problem, a staffing call, and a crisis response each require different thinking, different tools, and different tolerances for speed versus deliberation. The Cynefin framework, developed by David Snowden and Mary Boone in Harvard Business Review, gives leaders a way to sort any decision into one of five categories (simple, complicated, complex, chaotic, or disordered) and match the response to the reality. In a pandemic, that match